Capture the work. Prove it. Report it.
Contractor
Engineer: Alex Morgan
Company: Northline Property Care Ltd
Customer & property
Customer: Christine Jones
Address: 24 Victoria Road, Manchester
Postcode: M14 5FQ
Phone: 07700 900 482
Job details
Job type: Plumbing — leak investigation
Call received at 09:15 from the letting agent regarding a tenant report of water pooling under the kitchen sink. Attended same day at 14:30 to inspect hot and cold supply connections, waste trap, and adjacent appliance pipework. Access was straightforward; isolating valves located and labelled under the sink.
Tenant reported water under the kitchen sink. Attended same day to inspect supply and waste connections. On arrival, a slow drip was visible from the hot flexi tail union; cabinet contents were temporarily removed to allow inspection of the carcass and rear panel.
Reported issue: Active drip and damp cabinet base. Tenant advised the leak had worsened over approximately one week and that a shallow pool of water was present each morning. No smell of gas or sewage; water appeared fresh and localised to the supply side.
Inspection findings: Loose 15 mm compression fitting on the hot supply; minor swelling to MDF plinth, no mould present. Waste trap and tail connections were sound. Dishwasher inlet hose secure. Paper towel test under joint confirmed active seepage when supply was re-opened. No corrosion on copper pipe; olive appeared seated but nut had backed off by roughly half a turn.
Cause: Fitting worked loose over time; vibration from adjacent appliance. Likely combination of hand-tightening at original install and repeated movement from the washing machine during spin cycles. Not considered a design fault of the pipework layout.
Work required: Replace fitting, pressure test, dry and ventilate affected area. Advise tenant to avoid storing absorbent materials directly on the plinth until fully dry. Photo evidence to be attached for landlord records.
Priority: High — active leak with risk of further damage to cabinet and potential slip hazard if left unattended.
Work completed
Status: Completed
Work performed: Isolated supply, replaced compression fitting and olives, reinstated and tested at full pressure for 15 minutes. Local isolation valves turned off; system drained via kitchen tap. Old fitting removed, pipe ends cleaned and deburred. New chrome compression fitting installed with new olives, tightened to manufacturer torque guidance, then gradually re-pressurised while checking all joints in the cabinet.
Cabinet base wiped down with absorbent cloths; affected MDF plinth left propped slightly for airflow. Tenant shown how to use isolating valves in an emergency. Work area left tidy; packaging removed from site.
Outcome: No further leaks observed; tenant happy to use sink. Static pressure test at approximately 3 bar for 15 minutes with no drop or weeping at the renewed joint. Waste run checked with short flow test — no leaks at trap or appliance connections.
Further action: Monitor cabinet base — replace plinth if swelling persists. Landlord or agent to reinspect in 7–14 days if discolouration or odour develops. No follow-up visit booked unless tenant reports a recurrence.
Recommendations: Consider securing loose appliance hoses with clips to reduce movement. Annual visual check of under-sink fittings recommended for tenanted properties.
✓ Supply isolated and leak rectified
✓ Pressure test completed — no leaks
✓ Area wiped dry and left ventilated
✓ Tenant briefed on isolating valves
Materials
| Description | Qty | Unit | Notes |
|---|---|---|---|
| 15 mm compression fitting | 1 | ea | Chrome plated |
| Olives pack | 1 | pk | 15 mm |
Before photographs
After photographs
Customer acknowledgement
Name: Christine Jones
Date: 12 March 2026
Signing confirms receipt or acknowledgement of this report, not necessarily satisfaction with the work performed.